Predictive Dialer vs. Power Dialer
A predictive dialer as well as a power dialer serves the same purpose in the business. It eliminates the manual dialing for the agents, thus making it alright to decrease man power, thus saving money and at the same time increasing productivity by having more call volume. Unfortunately, since power dialer is the latest among the two, it has more features compared to the predictive dialer.Although they are simple differences, they can definitely affect one’s income. With a predictive dialer you may not be a stranger to abandoning calls; but in a power dialer abandonment of calls is very seldom. Through a power dialer, you have the chance to improve the quality of the voice messages you leave with each client that fails to answer your call. In addition, you also promote more call-fulfillment since one saves time in sending emails or fax or when leaving voicemails because it is all done by one click with a power dialer.